Booking & Contact
Start booking your Primal Dynamix adventure by filling out the form below to request a quote.
Questions? Feel free to give us a call at (800) 209-9728 or submit a contact form. We’ll get back to you as soon as possible!
Guest Service Staff Hours:
Sunday – Thursday: 9 AM – 6 PM EST
Friday – Saturday: 9 AM – 9 PM EST
Booking FAQ’s
Below are the most common questions we receive. More questions and answers can be found on our FAQ page.
I don’t know my participant numbers yet. Can I still submit a quote?
Yes! We can provide an approximate quote given the information you provide and can update when you have a better idea of participant numbers.
How much does Primal Dynamix cost?
Prices vary by type and length of program, number of participants, and activities. Request a Quote and we will be happy to provide a cost estimate.
Are there supervision and participation requirements?
Yes, some Primal Dynamix activities have supervision, height, weight, and age requirements. Request a quote, and we will be happy to suggest activities that work within our restrictions and your participants’ abilities.
What are your weather and cancellation policies?
WEATHER POLICY: Primal Dynamix will operate rain or shine but close for dangerous weather, such as thunderstorms or high winds. If we happen to close on the day of your event, we’ll contact you as soon as possible to reschedule or provide a refund. If weather requires Primal Dynamix to cancel during your course experience, we can offer to reschedule the entire group or provide gift vouchers to return at your own convenience.
CANCELLATION POLICY: Cancellation or rescheduling requests must be made by contacting the Guest Experience Manager that booked your activity and/or booking line at (866) 659-1336. Participants are responsible for ensuring that Primal Dynamix receives the request.
Participants cancelling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a gift card for the full amount of the booking or a full monetary refund. Participants cancelling less than 7 days prior to the reserved booking will not receive a monetary refund but can reschedule the booking or receive a gift card to reschedule. However, if cancelling less than 48 hours before the event, rescheduling the booking or receiving a gift card is subject to a five dollar ($5.00) administrative fee per ticket. This amount will be charged at the time of rescheduling or deducted from the refund gift card when issued.
Participants that do not show for the reserved booking time without prior notice of cancellation shall be subject to the NO-SHOW policy and will not be eligible for refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to all participants, including individual participants within a group booking.